Salon / Spa Policies


Salon & Spa services are available by appointment on a daily basis. We recommend calling as far in advance as possible to ensure availability.

Guest Cancellation Policy

We request the courtesy of a 48-hour cancellation notice for select services and packages. Cancellations or changes of less than 48 hours will be charged a 50% fee. Gift cards will be reduced to half value. Cancellations or changes of less than 24 hours or no shows will be charged a 100% fee.

Online Booking Cancellation Policy

If you are unable to keep your scheduled appointment, please kindly notify Design 1 at 616-301-1400 as soon as possible to reschedule. A fee of 40% of the service price may be charged if you cancel or change within 24 hours of the scheduled appointment. If you miss your appointment without giving any prior notification, you may be charged a fee of up to 100% of the service price.

Spa Information

We suggest that you arrive 10 minutes before your appointment. If you are a first time client, a profile may be completed prior to service.

Late Arrivals

We regret that late arrivals will not receive an extension of scheduled times and will be responsible for full service fees.


For your comfort, many treatments require the removal of jewelry. It is our suggestion that you leave your valuables at home as we cannot be responsible for lost or stolen items.

Cell Phones

Out of consideration for Design 1 guests, please mute cell phones. Cell phone use is not permitted in the spa. Our front desk staff will assist you if needed.


Minors are welcome for spa services with a prior signed waiver by a parent/legal guardian. Parent/legal guardian must be present in the treatment room for all spa services provided to minor. Childcare services are not provided. For the safety and the relaxation of our other guests, your children must be supervised by a responsible person.


Gratuity is not included in the price of services. Gratuities are left to your discretion and may be added to your cash, check or debit card payment. An 18% gratuity will be automatically added to parties of 6 or more people.