Health & Safety Standards

THE WELCOME EXPERIENCE

    • At this time, we want to ensure we are taking appropriate measures to increase the safety of our clients and team members and ask that only guests with appointments enter the salon and spa. Any of our clients who need to be accompanied by a guardian or caregiver will absolutely be welcomed. Once it is safe to do so, we look forward to welcoming all of our clients, accompanying friends, children and significant others back into the salon and spa.
    • Our team members care as much about your health as they do to provide you with great service. You will still be greeted with a smile; you may just not see it. Yep, each team member will be wearing masks for your and their safety. We ask that all guests be mindful of safe distancing and wear masks to join us in keeping our community safe.
    • We want our team members and guests to feel confident that we support them during this time and if they are not feeling well to let us know as soon as possible so we can make changes to appointments.
    • Everyone loves perks but unfortunately, to be mindful of keeping safety a top priority, we have temporarily removed magazines, beverage stations, jewelry cleaning, and paraffin hand and foot treatments.
    • We’re certain our team would like nothing more than to give you a warm hug as soon as they lay eyes on you. For now, let’s all agree on air hugs and air handshakes.

HOW WE PLAN TO STAY SQUEAKY CLEAN

  • Like always, our salons are professionally deep cleaned every evening. Our cleaning crew is continuing to use a hospital-grade disinfectant on all high touch areas like door handles, table top surfaces, faucets + more.
  • All throughout the day, our team will be focused on sanitizing all areas, surfaces, and implements that are guest-facing like door handles, countertops, credit card machines, etc. Hand sanitizer and various personal care products will continue to be abundantly available all throughout our salons.
  • All artists + therapists will be wearing masks, and/or face shields. Hand washing is the gold standard, but in addition, some artists may wear gloves, so long as the service can allow for it.
  • Don’t be caught off guard if your artist or therapist guides you to grab sanitizer or do a thorough hand wash before your service begins.
  • All artists go through required sanitation classes in order to renew their license bi-annually. But, rest assured, all artists + therapists have completed an additional sanitation class focused on COVID-19 preparedness.
  • We’ve implemented social distancing and have placed plexiglass space dividers, where applicable, between pedicure units.
  • Nail polish bottles will be disinfected between guests.

BONUS: CONTACTLESS, CURBSIDE RETAIL NOW AVAILABLE!

Needing your fave products but maybe your appointment is still a few weeks out? We’ve got you. Contactless, curbside retail will be available at all 5 Design 1 locations. Plainfield, Cascade, Grandville, Gaines, Portage.

Here’s what you need to do:

Shoot us an email with your order (online@Design1.com) by 12pm for same day pickup.

Be sure to include:

  • First + Last Name
  • Phone Number
  • Preferred Pickup Location
  • Products For Purchase (be as specific as possible with brand + product names)

When your order is ready, you’ll get a call from us. At this time, you may prepay and share the make + model of your vehicle.

We will confirm a pickup time and we’ll be out with your self-care + a smile (under our masks, of course.)


The well-being of our guests, our team, and their families remains a focus for how we operate. Self-care is always a priority in our book — and especially in times like these. Thank you for continuing to place your trust in our brand and in the diligence of our team.


RETURN TO WORK ACTION PLAN

Table of Contents

Introduction. 3
Return to Work Timeline. 4
Phase One. 4
Phase Two. 4
Phase Three. 4
Considerations. 5
Workplace Protocols to Follow When Returning to Work. 6
Employee Screening Protocols. 6
COVID-19 Exposure and Confirmed Illness Protocol 6
Reporting Transparency Protocol 7
Social Distancing Protocol 7
SANITIZING STATION BETWEEN CLIENTS: 8
Stylist. 8
Nail Technician. 9
Massage Therapist. 9
Esthetician. 10
Employee Health and Safety Protocols. 10
General Employee Health and Hygiene. 10
Employee Mental Health Considerations. 11
Cleaning and Disinfecting Protocol 11
Conclusion. 11

Introduction

At Design 1 Salon Spa, it is our priority to keep our employees and their families healthy, especially in the midst of the COVID-19 pandemic. As such, we will abide by governmental guidelines when possible as we strive to balance public health concerns with the needs of our business. This return to work action plan details how we plan to reopen our business and still keep all of our employees safe to every extent possible. This plan, which pulls from Centers for Disease Control and Prevention (CDC) and Occupational Safety and Health Administration (OSHA) guidance, highlights the responsibilities of managers and employees, and outlines the steps Design 1 Salon Spa is taking to address COVID-19.

While we will implement various protocols to ensure your safety, it’s up to you and your co-workers to execute on these protocols daily. By releasing this return to work action plan, Design 1 Salon Spa hopes to clearly communicate our plans moving forward, highlight workplace protocols in place to protect your safety and establish a level of comfort for all of our employees as we ask you to return to the office.

We understand that every employee’s situation is different and encourage those with specific risks or concerns to reach out to their manager or the office to discuss alternate arrangements, should they be necessary.

Return to Work Timeline

Due to the evolving nature of the COVID-19 pandemic, creating an exact timeline for resuming “normal” operations is not feasible. Design 1 Salon Spa will continue to monitor applicable state and local guidance and determine next steps for reopening the office.

At this time, we’ve created a tentative phased approach for asking our employees to return to work. To remain consistent with federal guidance, our phased approach to reopening our office mirrors the guidelines included in the White House’s Opening Up America Again Guidelines.

Phase One

Under Phase One, the office may reopen. We will evaluate whether it is possible to open our office and permit a maximum of 10 essential employees to return to work. Social distancing protocols will be put in place and should be followed. However, any other employees who are able to do so should continue to remain home and work remotely. Under Phase One guidance from the government, nonessential travel should be avoided. Business-related travel will not resume under Phase One.

Phase Two

Under Phase Two, the office may reopen to more employees. Government guidance states that in Phase Two, gatherings of up to 50 people are permitted. As such, we will review our situation, consider opening our office and permit a maximum of 50 employees to return to the office. Design 1 Salon Spa will observe governmental guidelines related to occupancy and capacity given our office’s square footage.  Similar to Phase One, employees who are able to work from home should continue to do so. Access to the office will be granted for job roles that are critical to business operations or for employees who are not able to work remotely.

Should we reopen our office in this limited capacity, social distancing protocols will be put in place and workplace modifications may be made to ensure social distancing can be maintained throughout the workday. The following protocols will be put in place to ensure our headcount in the office does not exceed 50 employees and to promote social distancing efforts:

  • Workstation modifications—Design 1 Salon Spa will modify the office layout to create at least 6 feet of distance between employee workstations, and face-to-face desk layouts will be changed.

In addition to the protocols mentioned above, Design 1 Salon Spa may implement additional guidance during Phase Two that is designed to promote workplace safety.

Finally, although governmental guidance dictates that nonessential travel may resume under Phase Two, business-related travel will remain banned. A travel approval workflow will be implemented once the majority of states have entered Phase Two of the federal government’s plan. Any employee who travels should follow self-isolation guidelines and not return to work during the isolation to ensure the safety of their peers.

Phase Three

Under Phase Three, the office may reopen to all employees. We will consider reopening the office and implement various protocols to ensure the health and safety of our employees. At this phase, we may also consider resuming business-related travel.

Considerations

It’s important to note that these phases are tentative and are subject to change based on state and local guidance, and the pandemic itself. Should an employee test positive for COVID-19 after the office reopens, our plan may change in an effort to protect our employees. In addition, if cases of COVID-19 spike again in our state or in our local area, we will consider whether to remain open or close.

We recognize that each individual will need to make a personal decision as to when he or she is comfortable returning to the office based on individual circumstances. Please reach out to your supervisor, manager or the office to discuss your personal situation.

Workplace Protocols to Follow When Returning to Work

Design 1 Salon Spa has implemented various workplace protocols designed to preserve the health and safety of our employees as they return to work. This section further explains these protocols. For additional information, please reach out to your manager or supervisor.

Employee Screening Protocols

The Equal Employment Opportunity Commission permits employers to measure employees’ body temperatures before allowing them to enter the worksite. Any employee screening will be an opition implemented on a nondiscriminatory basis, and all information gleaned should be treated as confidential medical information—specifically, the identity of workers exhibiting a fever or other COVID-19 symptoms should only be shared with members of company management with a true need to know.

Design 1 Salon Spa employees may be asked to confirm the status of their health as part of working in the office and at the Salon Spas. The company reserves the right to implement a screening protocol for symptoms, such as temperature checks or signed certifications, at any point. Results will be tracked separately from any personnel records and will be kept confidential. This protocol will commonly be implemented upon initial opening of the office and as a response to a confirmed diagnosis. Employees unwilling to complete a screening will be required to work remotely.

COVID-19 Exposure and Confirmed Illness Protocol

Employees who test positive for COVID-19 or believe they have been infected will be instructed to follow the advice of a qualified medical professional and self-isolate. When self-isolating, employees should:

  • Stay away from other people in their home as much as possible, staying in a separate room and using a separate bathroom if available.
  • Not allow visitors.
  • Wear a face mask if they have to be around people.
  • Avoid sharing household items, including drinking cups, eating utensils, towels and bedding.
  • Clean high-touch surfaces daily.
  • Continue monitoring their symptoms, calling their health care provider if their condition worsens.

Notably, employees who are symptomatic or who have tested positive should not return to work until the conditions outlined in the table below are met:

 

Return to Work Considerations
Employee was symptomatic but was not tested for COVID-19. Employee was tested for COVID-19.
The employee may return to work if:

  • They have not had a fever for at least 72 hours and have not used fever-reducing medication during that time.
  • Coughs and other symptoms have improved.

.

The employee may return to work if:

  • They no longer have a fever.
  • Coughs and other symptoms have improved.
  • They have received a negative COVID-19 tests.

 

When an employee tests positive for COVID-19, deep-cleaning procedures will be triggered. Furthermore, employees who have been in close contact with an individual who has tested positive for COVID-19 will be instructed to self-quarantine.

Reporting Transparency Protocol

Any Design 1 Salon Spa employee who experiences COVID-19 symptoms or has tested positive for COVID-19 must notify the office as soon as practicable. The employee will be asked to assist with contact tracing. This information will be tracked separately from personnel records, and names will not be released. Depending on the circumstances, Design 1 Salon Spa will notify impacted employees if there is a confirmed case of COVID-19 in the workplace. Design 1 Salon Spa may elect to close the Salon for a period up to 72 hours following a confirmed case to allow for natural deactivation of the virus.

Social Distancing Protocol

Employees should follow social distancing best practices while at Design 1 Salon Spa’s facilities, including but not limited to workstations, cafeterias, common areas and office spaces. Specifically, employees are asked to:

  • Stay 6 feet away from others when working or on breaks. Where a minimum distance cannot be maintained, engineering or administrative controls will be in place.
  • Avoid contact with others whenever possible (e.g., handshakes).
  • Avoid touching surfaces that may have been touched by others when possible.
  • Distance themselves from anyone who appears to be sick.
  • Avoid gathering when entering and exiting the facility. Employees should also only enter and exit designated areas.
  • Follow any posted signage regarding COVID-19 social distancing practices.
  • Disinfect their workspace often.
  • Avoid touching their face.
  • Avoid nonessential gatherings.
  • Stagger lunches to limit the number of individuals in the break room or cafeteria.
  • Avoid using common areas.

Design 1 Salon Spa may extend our social distancing guidelines after the office reopens. Please monitor your email and adhere to any additional guidance as it is provided.

SANITIZING STATION BETWEEN CLIENTS:

Stylist:

  • Every morning replace your barbicide with the pre-mix solution found in the break room
  • Once you are done with your client walk them to the front desk and then go back to your station and disinfect
  1. Spray disinfectant cleaner in this order:
    1. Chair
    2. Tools
    3. Shampoo bowl and station
    4. All products at your station
  2. Place combs in barbicide
  3. Sweep any hair up
  4. Once you have completed this, go get your next client
    1. Spray only has to sit 1-2 minutes to kill the germs
  5. GET YOUR NEXT CLIENT:
    1. Say “ I just sanitized my station. I am going to wipe it down and we can get started”
  • Shampoo bowls (does not apply to Plainfield)
    • Spray disinfectant before you bring them back to your station.
  • EVERY CLIENT:
    • Needs a clean cape
    • Client getting a haircut – needs to use cutting cape (one of your required tools)
    • Client getting a chemical- use a chemical cape
    • Fresh clean towels need to be used on each client
      • LAUNDRY machines should be running at all times as we will be going through a lot of capes and towels

Nail Techs

  • Every morning replace your barbicide with the pre-mix solution found in the break room
  • Once you are done with your client walk them to the front desk and then go back to your station and disinfect
  1. Remove towels used during service (both by you and your client)
  2. Spray disinfectant cleaner in this order:
    1. Clients chair
    2. Station
    3. All tools that don’t go in barbicide
  3. Once you have completed this, go and get your next client
    1. Spray only has to sit 1-2 minutes to kill the germs
  4. GET YOUR NEXT CLIENT:
    1. Say “ I just sanitized my station. I am going to wipe it down and we can get started”

Massage Therapist

  1. Wash your hands
  2. Remove all sheets and towels with clean linens
    1. We will not use blankets during this time. We will use a large towel on top of the sheets
  3. Spray disinfectant cleaner in this order:
    1. Face cradle
    2. Sink
    3. Counter top
    4. Tools used that do not get soaked in a cleaning solution
  4. Wipe down/spray all products touched during the service
  5. Wash your hands and door knobs
  6. Go get your next client
  7. GET YOUR NEXT CLIENT:
    1. Say “ I just sanitized my room. I am going to wipe it down and we can get started”

Esthetician

  1. Wash your hands
  2. Remove all sheets and towels with clean linens
    1. We will not use blankets during this time. We will use a large towel on top of the sheets
  3. Spray disinfectant (since we don’t have wipes) cleaner in this order:
    1. Face cradle
    2. Sink
    3. Counter top
    4. Tools used that do not get soaked in a cleaning solution
  4. Wipe down/spray all products touched during the service
  5. Wash your hands, and door knobs
  6. Go get your next client
  7. GET YOUR NEXT CLIENT:
    1. Say “ I just sanitized my room. I am going to wipe it down and we can get started”

Employee Health and Safety Protocols

The success of our return to work action plan relies on how well our employees follow social distancing and health and safety protocols. As such, the following protocols have been implemented to ensure your health and safety. Please bring any concerns regarding the following protocols to a manager or supervisor immediately.

General Employee Health and Hygiene

Practicing good hygiene is essential to prevent the spread of COVID-19. Do your part by practicing good hygiene at work and at home:

  • Regularly wash your hands for at least 20 seconds throughout the day with warm water and soap, specifically before eating.
  • Cover coughs and sneezes.
  • Avoid touching your eyes, nose and mouth.

To help employees remain healthy, Design 1 Salon Spa has hand sanitizer, disinfecting wipes, and face masks available throughout the office. We have limited amounts of these supplies and will continue to restock as we are able. It is suggested that employees wash their hands more frequently than normal. Additionally, building management has instructed the office cleaning crew to disinfect key areas such as faucets and door handles on a daily basis.

In addition, employees are strongly encouraged to wear face coverings when in public and when physical distancing of 6 feet or more cannot be guaranteed. It is required that employees wear face coverings when entering and exiting the building and when using common areas such as bathrooms, kitchens and the lobby. Design 1 Salon Spa will maintain a small inventory of disposable masks as a backup to employee-provided PPE. Inventory quantities will be regularly tracked and documented but cannot be guaranteed.

Finally, employees who are feeling sick are asked to stay home from the office. Employees who have symptoms of acute respiratory illness, should immediately seek medical attention and follow the guidance of a health care provider. Employees with symptoms are required to work remotely or take PTO. Employees who have been diagnosed with or are aware they’ve been directly exposed to COVID-19 should notify the office.

Employee Mental Health Considerations

Design 1 Salon Spa understands that the COVID-19 pandemic has increased stress levels of employees across the country. We want to prioritize our employees’ mental health during these uncertain times. As such, we have made every effort to ensure that the workplace is safe for employees to return to work and are ready to discuss personal situations. Managers and supervisors are aware of mental health considerations during this transition. Employees with concerns regarding their mental health should request additional resources from their manager or supervisor.

Cleaning and Disinfecting Protocol

Employees should do their part to help keep the office as clean as possible by cleaning and disinfecting their workstations and surfaces they commonly use. Employees should also avoid using others’ workstations, tools and equipment. Additionally, whenever an employee uses a common piece of equipment (e.g., shampoo bowl or wax station), it should be wiped down prior to and following use. Proper cleaning and disinfecting supplies will be provided by Design 1 Salon Spa. Employees should wash their hands with warm water and soap for at least 20 seconds after cleaning or sanitizing a surface.

Design 1 Salon Spa has requested that managers and front desk staff clean the common areas and other frequently touched surfaces throughout the day. The frequency of this cleaning may change depending on the situation.

Design 1 Salon Spa may add to this list of workplace procedures as employees return to work. Employees should monitor workplace communications to ensure they’re up to date on all health and safety communication

Conclusion

Design 1 Salon Spa looks forward to the future of our employees returning to work. The COVID-19 pandemic has created uncertain times and resulted in unprecedented workplace changes. As communicated throughout this return to work action plan, we are prioritizing the health of our employees every step of the way as we consider reopening our business’s doors.

We will execute on our plan cautiously, following applicable state and local guidance as much as possible. We also understand that each employee’s needs and situations will be different as our doors begin to reopen. Employees should discuss any concerns they have about returning to work as it relates to their personal health or situation with their manager or supervisor.

Finally, we ask that employees are patient and understanding of the fact that the COVID-19 pandemic may require our return to work plans to change. Employees will be given as much notice as possible in the event of an unforeseen setback or office closure.

Employees should direct questions regarding the content of this action plan to their Manager. Furthermore, while the strategies highlighted in this document can protect workers from COVID-19, it’s important to follow CDC guidance at all times. For more information, click here.

Questions? Text Us.